Nothing is more inspiring than a big vision that becomes a triumphant, new reality. Think of how the Empire State Building went from a sketch to the jewel of New York’s skyline in twenty-one months, or how Apple’s iPod went from a project with a single employee to a product launch in eleven months.
These are wonderful stories. But most of the time big visions turn into nightmares. Remember Boston’s “Big Dig”? Almost every sizeable city in the world has such a fiasco in its backyard. In fact, no less than 92% of megaprojects come in over budget or over schedule, or both. The cost of California’s high-speed rail project soared from $33 billion to $100 billon—and won’t even go where promised. More modest endeavors, whether launching a small business, organizing a conference, or just finishing a work project on time, also commonly fail. Why?
Understanding what distinguishes the triumphs from the failures has been the life’s work of Oxford professor Bent Flyvbjerg, dubbed “the world’s leading megaproject expert.” In How Big Things Get Done, he identifies the errors in judgment and decision-making that lead projects, both big and small, to fail, and the research-based principles that will make you succeed with yours. For example:
• Understand your odds. If you don’t know them, you won’t win.
• Plan slow, act fast. Getting to the action quick feels right. But it’s wrong.
• Think right to left. Start with your goal, then identify the steps to get there.
• Find your Lego. Big is best built from small.
• Be a team maker. You won’t succeed without an “us.”
• Master the unknown unknowns. Most think they can’t, so they fail. Flyvbjerg shows how you can.
• Know that your biggest risk is you.
Full of vivid examples ranging from the building of the Sydney Opera House, to the making of the latest Pixar blockbusters, to a home renovation in Brooklyn gone awry, How Big Things Get Done reveals how to get any ambitious project done—on time and on budget.
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Bent Flyvbjerg is a professor at Oxford University, an economist, and "the world’s leading megaproject expert,” according to global accounting network KPMG. He has consulted on over one hundred projects costing $1 billion or more and has been knighted by the Queen of Denmark. Dan Gardner is a journalist and the New York Times bestselling author of Risk, Future Babble, and Superforecasting (with Philip E. Tetlock).
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Developing a clear, informed understanding of what the goal is and why -- and never losing sight of it from beginning to end -- is the foundation of a successful project.
You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out how you are going to sell it.
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